Cancellation Policy

At FarmStayGo, we understand that plans can change.

Our Cancellation Policy explains how cancellations, booking changes and refunds work for bookings made through FarmStayGo.

Because each farmhouse, villa and event venue may have different operating costs and booking requirements, cancellation and refund terms may vary by property.

The cancellation policy shown during the booking process will apply to your specific booking.

1. PROPERTY-SPECIFIC CANCELLATION POLICY

Each property may have its own cancellation terms based on:

• Property type
• Booking date
• Number of guests
• Duration of stay
• Event type
• Advance payment
• Seasonal demand
• Special arrangements
• How close the cancellation is to the booking date

Before making a payment, guests should carefully review the cancellation terms displayed for the selected property.

Once a booking is confirmed, the applicable cancellation policy forms part of the booking terms.

2. CANCELLATION BY THE GUEST

If you need to cancel a booking, please contact FarmStayGo as soon as possible.

The refund amount, if any, will depend on the cancellation policy applicable to your booking.

Example cancellation structure

Where a property follows the standard FarmStayGo cancellation policy:

Important: This table is an example standard policy. If the individual property displays different cancellation terms during booking, the property-specific policy will take priority.

3. EVENT & PARTY BOOKINGS

Event and party bookings may have different cancellation conditions from regular stays.

This is because event bookings may involve:

• Venue preparation
• Staff arrangements
• Catering
• Decorations
• Special equipment
• Date blocking
• Third-party services
• Other advance commitments

For this reason, some event bookings may require a non-refundable advance payment or have stricter cancellation deadlines.

The applicable terms will be communicated before the booking is confirmed.

4. ADVANCE PAYMENTS

Some properties may require an advance payment to confirm a booking.

The advance payment may be:

• Fully refundable.
• Partially refundable.
• Non-refundable.
• Refundable only if cancellation occurs within the applicable cancellation period.

The applicable terms will be displayed or communicated before confirmation.

5. CANCELLATION BY THE PROPERTY OWNER

In exceptional circumstances, a property owner may need to cancel a confirmed booking.

Examples may include:

• Property damage.
• Safety concerns.
• Emergency situations.
• Government restrictions.
• Unforeseen operational issues.
• Circumstances beyond the owner's reasonable control.

If a property owner cancels a confirmed booking, FarmStayGo will make reasonable efforts to:

1. Inform the guest as soon as possible.
2. Help identify an alternative property where available.
3. Process an eligible refund according to the applicable circumstances and payment terms.

Where the cancellation is caused by circumstances beyond reasonable control, the available remedy may depend on the specific circumstances and applicable booking terms.

6. CANCELLATION DUE TO UNFORESEEN EVENTS

Sometimes circumstances outside everyone's control can affect a booking.

These may include:

• Severe weather.
• Floods.
• Natural disasters.
• Government restrictions.
• Public emergencies.
• Fire.
• Major transportation disruption.
• Other force majeure events.

In such situations, FarmStayGo will work with the guest and property owner to determine the most reasonable available solution.

Depending on the circumstances, this may include:

• Rescheduling.
• Alternative dates.
• Alternative property.
• Credit or voucher.
• Refund where applicable.

A refund is not automatically guaranteed in every force majeure situation.

7. DATE CHANGES

If you cannot attend on the original booking date but would like to change the date, contact FarmStayGo as early as possible.

Date changes are subject to:

• Property availability.
• Property owner's approval.
• Applicable price differences.
• Seasonal pricing.
• Property-specific policies.

A date change may be treated as a cancellation and new booking where required.

8. NO-SHOWS

If a guest does not arrive for a confirmed booking without cancelling in accordance with the applicable cancellation policy, the booking may be treated as a no-show.

Unless the property-specific policy states otherwise, no-shows are generally not eligible for a refund.

9. LATE ARRIVAL

A late arrival does not automatically extend the booking period or qualify for a refund.

Guests should inform the property owner or FarmStayGo as soon as possible if they expect to arrive later than the agreed check-in time.

10. EARLY DEPARTURE

If a guest leaves a property earlier than the original booking period, the unused portion of the booking is generally non-refundable unless the applicable property cancellation policy states otherwise.

11. REFUND PROCESS

If you are eligible for a refund, FarmStayGo will initiate or coordinate the refund according to the applicable booking terms.

The time required for the amount to appear in your account may depend on:

• Payment method.
• Bank or card issuer.
• Payment gateway.
• Processing timelines.
• Weekends and public holidays.

FarmStayGo cannot guarantee the exact time required by a third-party financial institution to complete a refund.

12. PAYMENT GATEWAY CHARGES

Depending on the payment method and applicable booking terms, certain payment processing charges may be non-refundable.

Any such charges will be communicated where applicable.

13. PARTIAL CANCELLATIONS

If only part of a booking is cancelled — such as reducing the number of guests, rooms, dates or event requirements — the change may affect the total booking amount.

The applicable adjustment will depend on the property rules and availability.

14. BOOKING MODIFICATIONS

Requests to modify a booking may include:

• Changing the date.
• Changing the number of guests.
• Changing the duration.
• Changing the event type.
• Adding or removing services.

Modification requests are not guaranteed and are subject to property availability and approval.

Additional charges may apply.

15. HOW TO CANCEL YOUR BOOKING

To cancel a booking, contact FarmStayGo through the available booking support channels.

Please provide:

• Booking ID.
• Guest name.
• Registered phone number or email.
• Property name.
• Reason for cancellation, where required.

Our team will confirm the applicable cancellation terms and refund eligibility.

16. DISPUTES REGARDING CANCELLATIONS

If you believe a cancellation or refund has not been handled according to the applicable booking policy, contact FarmStayGo support.

We will review the booking details, applicable cancellation terms and relevant communications and work toward a reasonable resolution.

17. IMPORTANT REMINDER

Before confirming your booking, always check:

✓ Cancellation deadline

✓ Refund percentage

✓ Advance payment conditions

✓ Date-change rules

✓ No-show policy

✓ Event-specific conditions

✓ Additional charges

The cancellation policy displayed for your selected property at the time of booking will govern your booking.

18. POLICY CHANGES

FarmStayGo may update this Cancellation Policy from time to time to reflect changes in our services, booking processes or applicable requirements.

Changes will be published on this page with an updated "Last Updated" date.

The policy applicable to an existing confirmed booking will generally be the policy communicated and accepted at the time that booking was confirmed, subject to applicable law.

19. CONTACT US

For questions about cancellations, refunds or booking changes, contact our support team.

FarmStayGo

Please include your Booking ID when contacting us about an existing reservation.

PLANS CHANGE. WE'RE HERE TO HELP.

We understand that plans don't always go as expected.

Our goal is to make the cancellation and refund process as clear and straightforward as possible while respecting the policies of the property you've booked.

FarmStayGo — Find the right place. Book with confidence.