FarmStayGo

Privacy Policy

FarmStayGo collects guest and property owner details (like name, contact info, booking details, property information, and payment data) to provide services such as property discovery, bookings, and support. It also gathers automatic data (IP, device, cookies) to improve performance and security.

FarmStayGo ("FarmStayGo", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use the FarmStayGo website, platform, services, or communicate with us.

By using FarmStayGo, you acknowledge that you have read and understood this Privacy Policy.

 

1. ABOUT FARMSTAYGO

FarmStayGo is a platform that connects guests looking for farmhouses, villas, event spaces and other properties with property owners and hosts.

Our services may include property discovery, enquiries, booking support, property listing, marketing, communication and related services.

This Privacy Policy applies to both:

  • Guests and visitors using FarmStayGo to discover or book properties.
  • Property owners and hosts listing their properties on FarmStayGo.
  • Visitors who contact us through our website, forms, phone, email or other communication channels.

 

2. INFORMATION WE COLLECT

We collect information that is necessary to provide and improve our services.

Information You Provide Directly

Depending on how you use FarmStayGo, this may include:

Guest Information

  • Full name
  • Mobile number
  • Email address
  • Booking details
  • Preferred date and time
  • Number of guests
  • Occasion or event requirements
  • Property preferences
  • Communication with our team
  • Payment-related information where applicable

Property Owner Information

  • Full name
  • Mobile number
  • Email address
  • Property name
  • Property address or location
  • Property photographs and videos
  • Property amenities
  • Guest capacity
  • Pricing and availability
  • Event-related information
  • Bank or payment details where required for payouts
  • Documents or information required for property verification

 

3. INFORMATION WE COLLECT AUTOMATICALLY

When you use our website or platform, certain information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Approximate location
  • Referral source
  • Date and time of access
  • Cookies and similar technologies

We use this information to understand how our website is being used, improve performance and security, and provide a better experience.

 

4. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Create and manage your account or enquiry.
  • Process and coordinate bookings.
  • Connect guests with relevant property owners.
  • Respond to enquiries and requests.
  • Verify property information.
  • Communicate booking-related information.
  • Provide customer support.
  • Process payments and refunds where applicable.
  • Send important service notifications.
  • Improve our website, platform and services.
  • Personalize property recommendations.
  • Promote properties and FarmStayGo services.
  • Conduct analytics and understand user behaviour.
  • Detect fraud, abuse or security threats.
  • Comply with applicable legal and regulatory requirements.

We aim to collect and use personal information only for legitimate and specified purposes relevant to our services.

 

5. PROPERTY OWNER INFORMATION

If you list a property with FarmStayGo, information about your property may be displayed publicly on our platform.

This may include:

  • Property name
  • General location
  • Property photographs and videos
  • Amenities
  • Property description
  • Capacity
  • Pricing information
  • Availability information
  • Property features
  • Verification status

We do not intend to publicly display sensitive personal information such as private identity documents, personal bank account information or private contact information unless required for a specific service and appropriately disclosed.

 

6. GUEST AND HOST COMMUNICATION

When you make an enquiry or booking, FarmStayGo may facilitate communication between you and the relevant property owner or host.

Information necessary to facilitate the enquiry or booking may be shared with the relevant party.

For example, a property owner may need your name, contact information, booking date and guest requirements to confirm and prepare for your booking.

Similarly, FarmStayGo may receive relevant information from property owners to help process your enquiry.

 

7. PAYMENTS

Where payments are processed through FarmStayGo, payment information may be handled by our payment service providers.

We may use third-party payment processors to securely process transactions.

FarmStayGo generally does not need to store complete payment card information when such information is handled directly by the payment processor.

Payment providers may process your information according to their own privacy policies and terms.

 

8. COOKIES AND TRACKING TECHNOLOGIES

FarmStayGo may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember preferences.
  • Understand website usage.
  • Improve website performance.
  • Measure marketing campaigns.
  • Provide relevant content and experiences.
  • Detect suspicious or fraudulent activity.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

 

9. MARKETING COMMUNICATIONS

If permitted and where required, we may use your contact information to send:

  • Property recommendations
  • Travel guides
  • Special offers
  • New property announcements
  • FarmStayGo updates
  • Promotional communications

You can opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Service-related communications, such as booking confirmations, important account notices and security notifications, may still be sent where necessary.

 

10. HOW WE SHARE INFORMATION

We may share relevant information with trusted parties where necessary to provide our services.

These may include:

Property Owners & Hosts

Information required to process and coordinate your enquiry or booking.

Service Providers

Third-party providers supporting services such as:

  • Payment processing
  • Cloud hosting
  • Email and messaging
  • Analytics
  • Customer support
  • Website infrastructure
  • Marketing and advertising

Professional & Legal Advisors

Where necessary for legal, accounting, compliance, security or professional purposes.

Government or Legal Authorities

Where disclosure is required by applicable law, regulation, legal process or a valid governmental request.

We do not sell your personal information as a standalone product.

 

11. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Security measures may include:

  • Secure communication protocols
  • Access controls
  • Authentication mechanisms
  • Restricted internal access
  • Monitoring and security practices
  • Secure third-party service providers where appropriate

However, no internet-based service can guarantee absolute security. You should also take reasonable steps to protect your account and login information.

 

12. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing our services.
  • Maintaining booking and transaction records.
  • Resolving disputes.
  • Preventing fraud or misuse.
  • Meeting legal and regulatory obligations.
  • Enforcing agreements.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

 

13. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we process.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Request information about how your personal data is being used.
  • Raise a privacy-related complaint.

Where consent is the basis for processing, applicable Indian data protection requirements provide for withdrawal of consent, with the ease of withdrawal comparable to the ease of giving consent.

To exercise a privacy right, contact us using the details provided below.

 

14. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, services or platforms.

These third parties may have their own privacy policies and terms.

FarmStayGo is not responsible for the privacy practices of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

 

15. CHILDREN'S PRIVACY

FarmStayGo is intended for users who can legally use our services.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

 

16. INTERNATIONAL DATA PROCESSING

Some service providers we use may process or store information outside India.

Where personal information is transferred or processed outside India, we will take appropriate steps as required by applicable law and our contractual arrangements with service providers.

 

17. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal data breach affecting your information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, we will provide notifications to affected individuals or relevant authorities within the required timeframe.

 

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Technology
  • Data processing practices
  • Legal or regulatory requirements

When we make significant changes, we may provide an appropriate notice through our website or other communication channels.

The updated policy will include a revised "Last Updated" date.

 

19. CONTACT US

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.

FarmStayGo

For privacy-related requests, please mention "Privacy Request" in the subject line so that we can route your request appropriately.

 

20. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

 

YOUR PRIVACY MATTERS

We believe booking a farmhouse, villa or event space should be simple and trustworthy.

Your information helps us provide that experience, and we are committed to handling it responsibly, transparently and securely.

Thank you for trusting FarmStayGo.