Refund Policy

At FarmStayGo, we aim to make every booking clear, transparent and reliable.

This Refund Policy explains how refunds are handled for bookings made through FarmStayGo for farmhouses, villas, event venues and other listed properties.

Because each property may have different cancellation terms, the refund policy applicable to your specific booking will be displayed or communicated before the booking is confirmed.

1. WHEN ARE REFUNDS AVAILABLE?

A refund may be available when:

• A guest cancels within the property's eligible cancellation period.
• A property owner cancels a confirmed booking under circumstances where a refund is applicable.
• FarmStayGo determines that a refund is appropriate under the applicable booking terms.
• A duplicate or incorrect payment has been successfully verified.
• A payment was collected but the booking could not be confirmed.

The amount refunded depends on the applicable booking and cancellation policy.

2. PROPERTY-SPECIFIC REFUND TERMS

Every property may have its own refund conditions.

Before completing a booking, guests should review:

• Cancellation deadline.
• Refund percentage.
• Advance payment conditions.
• Non-refundable charges.
• Date-change conditions.
• Event-specific cancellation terms.
• No-show policy.

If a property has a specific refund policy, that policy will take priority over any general refund guidelines on this page.

3. STANDARD REFUND EXAMPLE

Where a property follows FarmStayGo's standard cancellation structure, the following may apply:

This table is provided as a general example.

The actual refund applicable to your booking will be determined by the cancellation terms shown for the property when you book.

4. REFUND FOR PROPERTY CANCELLATION

If a property owner cancels a confirmed booking and the booking terms provide for a refund, FarmStayGo may:

• Process an eligible refund.
• Help the guest find an alternative property.
• Assist with rescheduling where possible.

The exact remedy may depend on the reason for cancellation and the applicable booking terms.

5. REFUNDS FOR EVENT BOOKINGS

Event and party bookings may have different refund rules because they can involve advance arrangements such as:

• Catering.
• Decorations.
• Staff.
• Equipment.
• Event setup.
• Venue preparation.
• Third-party services.

Some event bookings may therefore have non-refundable deposits or stricter cancellation conditions.

The applicable terms will be communicated before confirmation.

6. NON-REFUNDABLE AMOUNTS

Certain amounts may be non-refundable depending on the booking terms.

These may include:

• Non-refundable deposits.
• Certain service charges.
• Third-party service charges.
• Special arrangements already paid for.
• Charges resulting from a guest's violation of property rules.

Any applicable non-refundable amount should be communicated before or during the booking process.

7. PAYMENT PROCESSING FEES

Where a payment gateway or financial institution charges a processing fee, the treatment of that fee may depend on the applicable booking terms and payment provider.

Where such charges are non-refundable, this will be communicated where applicable.

8. DUPLICATE PAYMENTS

If you believe you have accidentally made the same payment more than once, contact FarmStayGo support immediately.

After verifying the transaction, an eligible duplicate payment may be refunded.

Please provide:

• Booking ID.
• Transaction ID.
• Amount paid.
• Date of payment.
• Registered phone number or email address.

9. PAYMENT TAKEN BUT BOOKING NOT CONFIRMED

If your payment has been successfully processed but your booking is not confirmed, contact FarmStayGo support.

We will verify the payment and booking status.

If the booking cannot be confirmed and the payment is eligible for reversal, the applicable amount will be refunded according to the payment and booking terms.

10. DATE CHANGE AND REFUNDS

Changing your booking date is not automatically treated as a refund.

A date-change request may be subject to:

• Property availability.
• Property owner's approval.
• Seasonal pricing.
• Difference in booking amount.
• Property-specific rules.

If the new date has a higher price, the additional amount may be payable.

If the new date has a lower price, any adjustment will depend on the applicable property policy.

11. NO-SHOWS

If a guest does not arrive for a confirmed booking without cancelling according to the applicable cancellation policy, the booking may be treated as a no-show.

Unless otherwise stated by the property, no-shows are generally not eligible for a refund.

12. EARLY DEPARTURE

If a guest leaves a property before the end of the confirmed booking period, the unused portion of the booking is generally non-refundable unless the property's applicable policy states otherwise.

13. REFUND METHOD

Refunds will generally be issued to the original payment method used for the booking, where technically possible.

Depending on the circumstances, the refund may be processed through:

• Original payment gateway.
• Original card.
• Original bank account.
• Original digital payment method.

FarmStayGo may request additional information when necessary to verify a refund request.

14. REFUND PROCESSING TIME

Once a refund has been approved, FarmStayGo or the applicable payment provider will initiate the refund.

The time required for the refund to reach your account depends on:

• Payment method.
• Bank.
• Card issuer.
• Payment gateway.
• Processing schedules.
• Weekends and public holidays.

FarmStayGo does not control the processing time of banks or third-party payment providers.

15. FORCE MAJEURE

Certain events outside the reasonable control of FarmStayGo or the property owner may affect a booking.

These may include:

• Natural disasters.
• Severe weather.
• Floods.
• Fires.
• Government restrictions.
• Public emergencies.
• Major transportation disruptions.
• Other unforeseen circumstances.

In such situations, FarmStayGo will work with the guest and property owner to determine the appropriate solution.

Depending on the circumstances, this may include:

• Rescheduling.
• Alternative dates.
• Alternative property.
• Credit or voucher.
• Refund where applicable.

A refund is not automatically guaranteed in every force majeure situation.

16. HOW TO REQUEST A REFUND

To request a refund, contact FarmStayGo support as soon as possible.

Please provide:

Booking ID

Guest name

Registered phone number or email

Property name

Transaction ID, if available

Reason for the refund request

Our team may review your booking and applicable cancellation terms before confirming eligibility.

17. REFUND REVIEW

Refund requests may be reviewed based on:

• Booking details.
• Cancellation time.
• Property-specific policy.
• Payment records.
• Communication between the guest and property.
• Applicable terms accepted during booking.

Submitting a refund request does not automatically guarantee approval.

18. REFUND DISPUTES

If you believe an eligible refund has not been processed correctly, contact FarmStayGo support.

We will review the booking and payment information and work toward resolving the issue.

Where the payment was processed by a third-party payment provider, certain payment-related disputes may also need to be handled through that provider.

19. POLICY CHANGES

FarmStayGo may update this Refund Policy from time to time.

Updates may be made to reflect changes in:

• Booking processes.
• Payment methods.
• Services.
• Business practices.
• Applicable legal requirements.

The updated policy will be published on this page with a revised "Last Updated" date.

For confirmed bookings, the refund terms communicated and accepted at the time of booking will generally apply, subject to applicable law.

20. CONTACT US

For refund-related questions or requests, contact:

FarmStayGo

Email: [Support Email]

Phone: [Contact Number]

Address: [Registered Business Address]

Please include your Booking ID and Transaction ID whenever possible so we can process your request efficiently.

CLEAR BOOKINGS. CLEAR REFUNDS.

We believe guests should know exactly what happens if plans change.

That's why applicable refund and cancellation terms are communicated before booking confirmation.

FarmStayGo — Find the right place. Book with confidence.